SHIPPING & RETURNS
SHIPPING POLICY
At Joystick Jerky, we want you to receive your jerky as quickly as possible! Our shipping methods are designed to ensure that your orders are packed securely and dispatched promptly. We offer various shipping options to cater to your needs, and we'll keep you informed about any shipping costs throughout your checkout process.
We care about your experience with us. If you have questions about our packaging or delivery times, feel free to reach out! We’re here to ensure your jerky arrives fresh and ready to enjoy.
RETURN & EXCHANGE POLICY
Because Joystick Jerky is a food product, we do not accept returns or exchanges due to personal taste preferences, ordering the wrong flavor, or simply changing your mind.
However, your satisfaction is important to us. If your order arrives damaged, defective, contaminated, or shows signs of a quality issue (such as mold, an improperly sealed package, or another manufacturing defect), please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Photos of the product and packaging
If we determine that your product has a verified quality issue, we will gladly replace the affected product or issue a refund at our discretion.
If you ever have questions or concerns about your order, please don't hesitate to reach out. We're committed to making sure every bag of Joystick Jerky meets the quality standards our community deserves.